When was the last time you visited a mall?
Ever since the start of the pandemic, I have not come close to visiting a mall. I rarely visited the mall before the  pandemic too. I tend to do more shopping online. I look for boutiques who have models that look like me as it relates to my height, weight, and style of dress. I also look for boutiques who post a lot of different pictures and videos that will allow me to see the product and touch it (with my eyes of course). Lately, I've been purchasing a lot of custom made pieces from new designers. Check out this article from 2011 on The Future of Shopping and tell me how does this compare to where you currently do most of your shopping. https://hbr.org/2011/12/the-future-of-shopping